Refund policy
Our commitment at Urban Bronco is to ensure your satisfaction with every purchase. If for any reason you encounter issues with your order – whether it’s damaged items, missing parts, or discrepancies from the product description – we’re here to assist you through our return and refund process.
Here are some commonly asked questions regarding our return policy:
Duration for Returns: You have a 30-day window for returns, beginning from the date of delivery. We cannot process returns beyond this period.
Eligibility for Return/Refund: We accept returns for both defective and non-defective products. Items may be returned if they arrive damaged, have missing parts, do not match the product description, or if you simply wish to return the item within the allowed return period.
Contact Us Before Returning: Please reach out to us at support@urbanbronco.com before initiating a return. It’s essential to notify us before sending any items back to the manufacturer.
Cancellations and Order Modifications: Orders can be canceled or modified within 24 hours of placement. Once the order is dispatched, cancellations are not possible.
Return/Refund Process: To initiate a return or exchange, contact us within 30 days of delivery at support@urbanbronco.com . Follow the packing instructions provided in our email correspondence.
Conditions for Return/Refund: For eligibility, the item must be unused or partially opened, in its original condition, and properly packed. A proof of purchase or receipt is necessary.
Refund Process: Upon receiving and inspecting your return, we’ll promptly notify you via email about the approval or rejection of your refund. If approved, refunds are processed within 3-5 business days to your original payment method.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank or credit card account first. If needed, contact us at support@urbanbronco.com for further assistance.
Return/Refund Conditions:
- Damaged or Missing Part(s): Notify us at support@urbanbronco.com on the day of receipt and provide photos for processing.
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Incorrect Items Received: Email
support@urbanbronco.com with your order number and details of the issue.
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Non-Arrival of Product: Allow 1-3 business days for order processing. Track orders on our website or contact support@urbanbronco.com
for assistance. - Exchanges: Eligible items can be exchanged instead of a refund. Final sale items are non-exchangeable.
Packing Instructions:
- Include all items received, along with their original packaging and accessories, in their original condition.
- Properly affix the provided mailing label on the parcel’s address side.
- Ship the package according to the shipping instructions in our email communication. If you didn’t receive a return label, contact
For inquiries or assistance, reach out to support@urbanbronco.com
Thank you for choosing Urban Bronco!