Shipping policy
Please review this Shipping Policy carefully before placing an order.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Order Cut-Off Time: 5:00 PM (EST).
Shipping Rates & Delivery Estimates
We offer Free Shipping Worldwide.
|
Shipping Region |
Estimated Delivery Time |
Shipping Cost |
|---|---|---|
|
United States |
4–8 Business Days (82% delivered within 7 days) |
Free |
|
International (Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Caribbean Netherlands, United Arab Emirates, Kuwait, Qatar, Saudi Arabia) |
8–13 Business Days (70% delivered within 9 days) |
Free |
Delivery times are estimates and may vary depending on customs clearance and local carrier handling.
Shipping Method
We partner with reliable global carriers such as USPS, FedEx, DHL, UPS, and trusted local courier services. The carrier will be selected based on package size, weight, and destination.
Order Tracking
Once shipped, you will receive a tracking number via email. You can use it to monitor your shipment’s progress directly on our Track Your Order page.
Delivery Attempts
The carrier will attempt delivery to the shipping address provided during checkout.
If delivery fails, the carrier may leave a notice and attempt redelivery or request pickup at a nearby location.
Undeliverable Packages
If a package is undeliverable due to an incorrect or incomplete address provided by the customer, any additional re-shipping costs will be the responsibility of the customer.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our support team immediately. We will coordinate with the carrier and provide a suitable resolution (replacement or refund).
Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of the United States of America.
Contact Us
If you have any questions about shipping, feel free to contact us:
📞 Phone: +1 (404) 900 2325
📧 Email: support@urbanbronco.com